OpenText
Informed Decisions for Better Customer Experience Delivery

Regulations, compliance, cybersecurity, automation, to name a few, are buzz words doing the rounds at every modern-day organization. As operational systems continue to evolve, these firms must make decisions on the best methods they can deploy to be proactive, and achieve their goals. One factor that has transformed for good is transparency; normal citizens are now more careful than ever about their delicate information, and the manner in which it is used.

Recognizing these trends, organizations across various industry spectrums are now changing their business approach to be more consumer-centric than enterprise-oriented. IT teams are compelling management at their companies to deviate from traditional systems of production and deploy newer, more agile digital infrastructures. One area that is creating a lot of noise and making headlines is Enterprise Portal Technology (EPT). The technique has come a long way since its introduction into the corporate world in the 1990s, presently this software and hardware oriented architectures are making firms push past their challenges and to deliver customer experiences that are adept in the digital age.

OpenText, an Enterprise Information Management (EIM) solution provider, is a long-standing stalwart in the technology arena and creates and delivers some of the best solutions that can transfigure even the most complex operations to seem simple. Led by Mark Barrenechea, Vice- Chairman, CEO and CTO, OpenText has an enigmatic management team in its employment. Together, with its many staff teams, the organization releases its EIM solutions that have been embraced by many large and well-known names of the enterprise universe.

Next-Generation Information Management

Information continues to be the most wanted commodity on every organizations list; it aids its users to gain momentum, redefine business strategies, and alter industries. Firms, in order to tap into this mass of data, must become smart, and stay connected with their consumers, partners, and task forces. Companies must deploy computational platforms that are powered by AI, and can bring automation to all operational procedures as well as provide insights that allow for informed decisions.

Robotic automation of processes empowers the firms that implement them to have an upscaled delivery of service that consumers demand. In addition, it also escalates the provision of resources to DevOps, manages change control and designing more effectively, and enables an organization to have highly-efficient and proactive taskforces.

End-users can identify consumer behavior and base their marketing strategies to match specific preferences while also delivering ravaging customer experiences.

Another area in which OpenText excels is in customer experience management (CEM), the company’s CEM solution offers users the chance to connect with their consumers, and to provide them with intelligent enjoyable engagements on various channels of interaction.

Besides, the best-in-breed ECM and CEM solutions, OpenText also has programs that allow for gold-standard testing of unstructured data, it empowers its users to have analytics that enables them to maintain legal obligations and mitigate business risk. In terms of maintaining the security of its clients consumer data, OpenText deploys its EnCase cybersecurity engine to provide 360-degree visibility over all employees, consumers, and devices that come into contact across a connected network. It allows for dynamic discovery of sensitive data, and users can effectively seek and eradicate threats to their attack-surfaces.

Glorious Customer Benefits

Clients that partner with OpenText to bring these modern and latest technologies to their operational work floors and facilities are equipped with solutions that aid them to adapt and become smart and digitally connected organizations. OpenText empowers its consumers to unlock the value of content truly; firms can centrally monitor and organize data from various sources to derive insights from structured and unstructured information.

"Information continues to be the most wanted commodity on every organizations list; it aids its users to gain momentum, redefine business strategies, and alter industries"

With regulations playing a vital role in the way organizations work in the modern digital world, OpenText clients can take advantage through the full visibility EIM systems provide into all input contained within various data centers. The EIM solution provider also allows its clients to have flexibility while deciding on the method of implementation of the solutions, and it also offers customization that allows for solutions to be tailored according to organizational requirements.

A Journey into the Future

With robotics, IoT, and other such technologies set to change the face of organizational workflows, OpenText continues to explore the many methods by which it can improve its solutions to enhance client operations further. To delve more into cloud computing and take advantage of its many powerful features, OpenText has entered into a strategic partnership with SAP and recently announced that it will be delivering its content services via SAP’s cloud platform, the function is set to make its way into the market by the last quarter of 2019. This will make the information management solution available for applications such as SAP’s S/4 HANA Cloud, C/4 HANA Cloud, and SuccessFactors.